07 Dec 2023, 10:00 am - 11:00 am | UK & Europe
We hosted the Consumer Duty Champions Forum, held by the Consumer Duty Alliance, an independent professional body, bringing together individuals and firms as they implement the FCA’s Consumer Duty requirements.
Many firms are asking for more clarity on how the Consumer Duty applies to the ‘coal-face’ of delivering financial advice.
In this Consumer Duty Champions’ Forum, Michael Lawrence and his guests discussed how the firms they work with are adapting their business models to deliver advice more efficiently and demonstrate the positive outcomes they’re delivering for their clients.
They focused on the key building blocks of good advice and how firms are adapting their propositions to meet the Duty’s requirements and deliver better outcomes:
- Design of initial and ongoing services
- Adviser charging models
- Advice processes
- Investment solutions
- Advice delivery
The webinar provided a first-hand discussion of the practical steps firms have taken to comply with the Duty, including how technology is helping to deliver advice more effectively and efficiently.
Speakers
Michael Lawrence
Michael worked at the Financial Conduct Authority (FCA) for 16 years, most recently as a Technical Specialist in Consumer Investments supervision. He joined Bovill Newgate’s Wealth team in February 2023 to advise clients on the regulatory frameworks governing advised and non-advised pension/ investment models, product governance, as well as complaints and redress.
His vast knowledge and extensive background make him the ideal choice to lead the Consumer Duty Champions' Forum.
Nick Eatock
Nick is a long-standing and passionate supporter of the value of financial advice. He has pioneered the role of technology solutions that fundamentally improve the efficiency and engagement experience for both clients and advisers. In turn, this has the potential to significantly widen access to financial advice.
Nick is responsible for ensuring that intelliflo delivers to its strategic vision by supporting, coaching and mentoring the great people who work for us.
David Ferguson
David joined Seccl as CEO in April 2022. He has overall accountability for the company’s strategic direction: it’s his job to make sure that we deliver on our collective ambition and market opportunity.
He was previously founder and CEO of Nucleus, where he created a distinctive and customer-led culture that helped the investment platform grow from start-up to £20bn when he departed.
John Porteous FCSI CFP FPFS IMC
John has over 30 years’ industry experience having held a number senior executive positions across the wealth management and platform industry.
A regular presenter at high profile industry conferences and media events, John has been appointed to a number influential industry roles including Chairman of the Society of Financial Advisers, Director of Institute of Financial Planning and Council Member/Director of APFA.
